Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel

It is important to understand customer dissatisfaction in order to maintain a sustainable business, given that the negative effects of customer dissatisfaction in service businesses may be even greater than the positive effects of satisfaction. This study investigates customer dissatisfaction and its consequences by focusing on the mediating role of attitude toward a hotel according to different hotel classes related to customer expectation level. The results show a mediating role for attitude in the relationship between customer dissatisfaction and specific negative behavioral intentions. This study broadens our knowledge of customer dissatisfaction and the role of attitude toward a hotel in the relevant literature. The empirical findings demonstrate that regardless of hotel type, customer dissatisfaction significantly affects their attitude and their consequent negative behavioral intention.     

Enhancing customers’ brand loyalty via branded hotel apps

Many hotels have launched their own branded mobile applications to develop relationships with customers. Yet, research examining the benefits of branded hotel apps on brand loyalty is scant. The current research investigates the role of branded hotel apps on brand loyalty through customer engagement and brand trust in the hotel industry, based on uses and gratifications theory. Results identified cognitive and social benefits of the branded hotel apps positively influenced customer engagement and brand trust. Hedonic benefits positively influenced customer engagement and they indirectly influenced brand trust through customer engagement. Both customer engagement and brand trust positively influenced brand loyalty. Moreover, mediation effects of customer engagement and brand trust were identified. Results highlight how branded hotel apps serve as a facilitator of brand loyalty, providing theoretical and managerial implications.     

城市化进程中的乡村衰落现象：成因及治理——“乡村振兴战略”实施视角的分析

党的十九大报告提出了“实施乡村振兴战略”。乡村振兴是“中国梦”不可或缺的组成部分，城市化进程中的乡村衰落现象不容忽视，乡村问题的解决关系到乡村振兴战略能否实现和现代乡村能否建成。为此，剖析了我国乡村衰落的成因，探索了乡村振兴战略落实的办法，提出了现代乡村建设的可能路径。     

基于水权交易和面源污染控制的农户灌溉施肥行为模型

将水权交易和面源污染控制有机结合,以种植面积、农业用水定额、污染物浓度为约束条件,运用边际分析方法建立农户灌溉施肥行为模型,分析水权交易和排污控制对农户行为的影响。结果表明:灌溉用水量与农作物价格成正相关,与交易水价和边际灌溉成本成负相关;一定范围内肥料施用量与农作物价格成正相关,与边际施肥成本或边际环境成本成负相关。模型证明,当农业用水定额内水权可交易时,水市场的存在和水价政策将激励农户减少灌水量,节约用水。     

Why Distinguish Between Statistics and Mathematical Statistics–The Case of Swedish Academia

A separation between the academic subjects statistics and mathematical statistics has existed in Sweden almost as long as there have been statistics professors. The same distinction has not been maintained in other countries. Why has it been kept for so long in Sweden, and what consequences may it have had? In May 2015, it was 100 years since Mathematical Statistics was formally established as an academic discipline at a Swedish university where Statistics had existed since the turn of the century. We give an account of the debate in Lund and elsewhere about this division during the first decades after 1900 and present two of its leading personalities. The Lund University astronomer (and mathematical statistician) C. V. L. Charlier was a leading proponent for a position in mathematical statistics at the university. Charlier's adversary in the debate was Pontus Fahlbeck, professor in political science and statistics, who reserved the word statistics for ‘statistics as a social science’. Charlier not only secured the first academic position in Sweden in mathematical statistics for his former PhD student Sven Wicksell but also demonstrated that a mathematical statistician can be influential in matters of state, finance as well as in different natural sciences. Fahlbeck saw mathematical statistics as a set of tools that sometimes could be useful in his brand of statistics. After a summary of the organisational, educational and scientific growth of the statistical sciences in Sweden that has taken place during the last 50 years, we discuss what effects the Charlier–Fahlbeck divergence might have had on this development.     

基于价值流图析的生产线连续流创建

针对M企业A生产线在制品积压、交付周期长等问题，通过现状价值流图分析其原因，提出在考虑改善效益大于投入成本的条件下，选择合适的自动化水平，以克服物料供应不及时、工艺特性等制约因素。从工艺流程、布局、工装等方面进行改善并绘制未来价值流图，创建生产线连续流。生产线连续流创建后，生产周期缩短了13天、搬运距离减少41m、车间面积节省约168m2、作业人数减少6人，为企业降本增效打下了坚实基础。     

The Impact of Public Expenditure and International Trade on Agricultural Productivity in China

The “industry nurturing agriculture” reforms and World Trade Organization accession led to dramatic growth in public expenditure and international trade in China’s agricultural sector. This article aims to estimate the effects of public expenditure and trade on agricultural productivity in China for 2004–2015. A semi-parametric production function with shape constraints is introduced to derive more accurate productivity before the productivity determinants are analyzed with an emphasis on public expenditure and trade. The empirical result shows that public expenditure and exports can effectively improve agricultural productivity, while imports have no significant effects. Policy implications are discussed in the context of supply-side reforms.     

基于循环经济的绍兴休闲观光农业发展研究

［目的］休闲观光农业建设是绍兴市产业转型升级的关键一步，探寻休闲观光农业新模式，能够为休闲农业发展提供理论参考。［方法］文章采用变异系数法确定指标权重，多因素综合分析法测算观光农业发展水平，从循环经济角度出发，评价2001—2016年绍兴市休闲观光农业发展可持续性，提出发展中存在的问题并探索循环型的休闲观光农业新模式。［结果］（1）2001—2016年以来，经济发展可持续性得分较高，资源环境可持续得分次之，循环经济可持续发展偏低。（2）现阶段绍兴市休闲观光农业发展主要存在休闲观光农业自然环境不断遭到破坏，休闲观光农业缺乏整体规划，休闲观光农业旅游支撑体系不够健全等问题。（3）未来发展中，循环经济发展下的休闲观光农业可以开发建设时空复合循环型、资源综合利用循环型、能量多级利用循环型、综合开发利用循环型等4种模式。［结论］未来绍兴市应将循环经济的理念融入到休闲观光农业中，因地制宜，科学选择循环型休闲观光农业发展模式； 规划先行，科学利用农业旅游资源； 强化保障，建立休闲观光农业支撑体系，全面推动休闲观光农业健康持续发展。     

河北省产业承接的技术溢出效应研究

京津冀协同发展战略上升为国家战略,河北加快承接京津产业转移的步伐,对河北经济转型升级和科技创新能力提升具有重要意义。以河北省为研究对象,基于2005-2016年的数据,使用DEA的曼奎斯特指数方法测算出河北省十二年的技术进步变化情况,并以此为核心变量建立技术溢出模型实证检验了产业承接的技术溢出效应。研究结果发现,河北存在承接区际产业的技术溢出效应,但FDI的技术溢出效应并不显著;R&D经费投入对河北技术进步的促进作用最为明显,而人力资本投入对技术进步的拉升作用较小。     

制度差异、“一带一路”倡议与中国大型对外投资——基于投资边际、模式与成败的三重视角

本文基于2005—2016年中国609个企业2 440个大型对外投资微观样本，全面考察正式与非正式制度差异对企业投资边际、模式与成败的影响。研究发现：正式制度差异对投资规模化的影响不大，但显著影响投资多元化。企业为了避免正式制度差异带来的管理风险，倾向于选择全资股权结构，但企业选择绿地投资还是跨国并购并不受到正式制度差异的影响。相比之下，非正式制度差异的影响更为广泛。无论是正式制度差异还是非正式制度差异，均会显著增加企业投资的失败概率。进一步研究发现，“一带一路”倡议主要对正式制度差异存在优化互补效应。研究结论表明，夯实“一带一路”倡议，尤其大力发展与沿线国家的文化深度交流，有助于企业更快、更好地走出去。